Shobbak appreciates your concerns about the privacy of your data. This policy has been prepared to help you understand what data we collect from you when you visit our application and how we treat this data.
Categories of Personal/User Data we may Process & Collect:
Given name(s); preferred name, and photograph (if provided); that will be viewable to users as your account’s name.
Contact details: address; telephone number; email address; will be collected to authenticate your account and keep it - and our services - secure, and to help prevent spam, fraud, and abuse.
We also use contact information to enable certain account features (for example, for login verification
), to send you information about our services, and to personalize our services. If you provide us with your phone number, you agree to receive text messages from Shobbak to that number as your country’s laws allow.
Resume: The user can upload their resume in the profile section in the app where it will be captured and used whenever the user want’s to apply for a job post in the app. The resume will not be shared with any other parties not be sent to any job post without the user’s consent and knowledge.
Device information: we collect your device information such as authentication key.
Language: We will collect language preferences so when a user chooses the language they prefer to use in the app, all content will be sent to them using their preferred language.
Email and support: If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.
Financial & Payment Details:
In order to make money collection from the user’s wallet in app be safe and secure, the user must fill ABSHIR’s Governmental form filling the user’s legal name and Bank’s info in order to send the money to the chosen bank.
An integration with ABSHIR platform decreases fraud & scam cases.
Credit card, debit card, or bank account number
The user may provide us and the third party with payment information
6, including the credit or debit card number, card expiration date, CVV code, and billing address, in order to make a payment or other offerings provided as part of our services. If you make a payment or send money using Shobbak features or services, including through an intermediary, we may receive information about your transaction such as when it was made or when a subscription is set to expire or auto-renew.
User’s purchase history inside the app will be viewed by the user and no other user nor third party can access this information.
The history will be stored in the app.
Users are able to contact each other in the in app-chat if it was enabled by them. Chat contains any of the following: (photos, videos, text, audio files such as voice notes or any other music files)
All content will not be accessed by anyone other than Shobbak. No other users can view 2 user’s private chat.
In-app chat will be captured and not deleted even if the users archived the chat channels.
The chat channel can be permanently deleted when the user de-actives and deleted their account.
In order to authenticate the user’s account, an email from Shobbak will be sent to the user.
In order to authenticate the user’s phone number, as Code via SMS will be sent to the user.
Personal data such as the phone number and the email will be shared with a third party for logistics and delivery reasons only, your information will not be stored with them, it will be for temporarily use only.
Microphone & Camera:
The microphone can be used in the in-app chat to contact other users in the app, the microphone will not be accessed otherwise.
Camera can be used in the in-app chat to share photos or videos with other users, also will be used when taking photos or videos while sharing a post in the application. The Camera will not be used nor accessed in other cases.
Photos and video captured will be restored in the app and will not be shared with third parties.
We get the location data from signals such as your IP address or device settings
User’s Approximate location will be gathered when a user shares a post in the app, the precise location of the user will not be shared with other users.
User’s precise location will be shared with the logistics\delivery third party only.
The app will track the user’s activity in the app; such as: search words in app, posts in app, number opened chat in app.
Shobbak is public and any post that is immediately posted in the app or site will be published and viewable by everyone through the app or the website.
Posts that contain illegal or inappropriate content will be rejected from the platform.
Orders sent or recieved from or to a user will be documented and captured in app- but not shared with any third party nor other users in the app.
Likes on any post in the app will be captured and documented and not shared with any third party.
Search history will be captured and documented in order to provide the user a better and improved experience, all data in search history will not be shared with any third parties.
Links that you interact with kept track of in order to operate and improve our services. This includes links that are in emails sent by us or shared through our support section.
We may collect your preferences from your likes, search history, and orders sent to provide you a customized better experience.
When a user creates a business account in the app, information about the business and the owner will be gathered; (business’ name, activity type, formal documents required for legal purposes to verify that this is a real business standing in order to eliminate fraud, business’ email can be collected, business’ phone number can be collected, the business account can connect their social media accounts - optional)
Data Protection/Encryption in transit:
We implement encryption at transit and encryption at rest to protect user’s data
Shobbak app is a platform to sell and buy anything, users and businesess can share post in the app in order to sell products, service, and/or properties. Shobbak may use third parties to increase the number of posts in the Shobbak app. Shobbak is does not contain any commercial ads nor third party ads for other purposes.
Our services are not directed to children, and the user may not use our services if they are under the age of 13. The user must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow a parent or guardian to do so on the child’s behalf).
Request data deletion:
You may ask us to delete or remove your Personal Data/Account:
Open the application
Open your profile by pressing on the profile icon on the bottom right of the page
Press on edit Profile
Press on delete button
You will view the explanation screen for deleting your account
Press on "I understand that i will delete my account" to procced with account deletion
You will be signed out after that
You will have 30 days to restore your account by logging back before it gets permanently deleted.
1. Your ads will be permanently deleted and not viewable by an user.
2. Your orders/offers will no longer be active.
3. All chat channels will be viewable only by the users in the same chat channel.
4. All data for the account will not be viewable by any user but will be kept by shobbak.
5. Kindly withdraw all remaining amount in your wallet, after account deletion you will not be able to withdraw any amounts.
If you activate your account, your posts and chat channels will be restored, and you will be able to withdraw any remaining amount in your wallet.
Note: Shobbak will keep chat channels, posts, and orders' data archived for legality reasons where they will not be accessible by any user.
Consent records: records of any consents you may have given, together with the date and time, means of consent and any related information (e.g., the subject matter of the consent).
Employer details: where you interact with us in your capacity as an employee, the name, address, telephone number and email address of your employer, to the extent relevant.
Views and opinions: any views and opinions that you choose to send to us.
In Processing your Personal Data in connection with the purposes set out in this Notice, we may rely on one or more of the following legal bases, depending on the circumstances:
Consent: We may Process your Personal Data where we have obtained your prior, express consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way);
Contractual necessity: We may Process your Personal Data where the Processing is necessary in connection with any contract that you may enter into with us.
Compliance with applicable law: We may Process your Personal Data where the Processing is required by applicable law;
Vital interests: We may Process your Personal Data where the Processing is necessary to protect the vital interests of any individual; or
Legitimate interests: We may Process your Personal Data where we have a legitimate interest in the Processing. The balancing test we have conducted in each case is as follows: we have ensured that the Processing is lawful, proportionate, and conducted in accordance with the terms of this Notice; we have ensured that we have a legitimate business need to perform the Processing; and we have ensured that there is no material likelihood of any adverse impact on your interests, fundamental rights, or freedoms, as a result of the Processing.
· We implement appropriate technical and organizational security measures to protect your Personal Data. Please ensure that any Personal Data that you send to us are sent securely.
· We have implemented appropriate technical and organizational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with applicable law.
· Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement all reasonable measures to protect your Personal Data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk and you are responsible for ensuring that any Personal Data that you send to us are sent securely.
Data accuracy: We take every reasonable step to ensure that your Personal Data is kept accurate and up-to-date and is erased or rectified if we become aware of inaccuracies.
We take every reasonable step to ensure that:
Your Personal Data that we Process are accurate and, where necessary, kept up to date; and
any of your Personal Data that we Process that are inaccurate (having regard to the purposes for which they are Processed) are erased or rectified without delay.
From time to time we may ask you to confirm the accuracy of your Personal Data.
We take every reasonable step to limit the volume of your Personal Data that we Process to what is necessary. We take every reasonable step to ensure that your Personal Data that we Process are limited to the Personal Data reasonably necessary in connection with the purposes set out in this Notice.
We take every reasonable step to ensure that your Personal Data are only retained for as long as they are needed in connection with a lawful purpose.
We take every reasonable step to ensure that your Personal Data are only Processed for the minimum period necessary for the purposes set out in this Notice. The criteria for determining the duration for which we will retain your Personal Data are as follows:
Cookies and similar technologies (on our website):
We may Process your Personal Data by placing or reading Cookies and similar technologies.
We may Process your Personal Data to contact you with information regarding services that may be of interest to you. You may unsubscribe for free at any time.
We may Process your Personal Data to contact you via email, telephone, direct mail, or other communication formats to provide you with information regarding services that may be of interest to you. If we provide services to you, we may send information to you regarding our services, upcoming promotions, and other information that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.
You may unsubscribe from our promotional email list at any time by simply clicking on the unsubscribe link included in every promotional email we send. After you unsubscribe, we will not send you further promotional emails, but we may continue to contact you to the extent necessary for the purposes of any services you have requested.
Browsing: Only the data provided by you will be used with your knowledge.
- Internet Protocol (IP) address: The host server automatically - as in any other site - records your Internet Protocol (IP) address, the date and time of the visit, the type of Internet browser you are using, and the URL of any of the Internet sites that refer you to this web site.
- Links to other sites on the Internet: Our site may contain links to other sites on the Internet. We are not responsible for those sites; you can view the privacy policies and contents of those sites that are accessed through any link within this site.
- The data necessary to carry out the transactions requested by you. When any user data is needed, we will ask you to provide it with only if your approval. This information will assist us in contacting you and carrying out your requests wherever possible. The data provided by you will never be sold to any third party to market it for its benefit without your prior written consent unless this is done on the basis that it is part of collective data used for statistical purposes and research without including any data that may be used to identify you.
When you contact us, the data provided by you is treated confidentially. Where the forms that are submitted directly on the network require the provision of data that will help us in improving the site. The data provided by you will be used to respond to all your inquiries, comments, or requests by this site or any of its affiliate sites.
Other parties: To provide our services, we may cooperate with other affiliated companies or non-affiliated service providers (such as logistics companies to deliver products to you, marketing companies, payment processors for online transactions, etc.). These other companies may store data in a digital wallet to carry out your transactions so that your use of our services is more efficient.
We make sure that companies do not use the data for other purposes. By using the Site feature, you consent to the transfer, storage, use, and disclosure of data between affiliates and non-affiliated service providers wherever they are located. These companies are tightly committed to respecting data privacy.
- Marketing and promotions. The data may be used to provide you with information about goods and services that may be of interest to you as well as to enhance your experience in browsing and using the Site, service messages, new features and improvements, special offers, and events. We may communicate with you through several channels, including but not limited to emails, web notifications, postings, phone calls, and application messages.
We may allow third parties to use your data: We may provide data to advertisers to help them reach our target audience and to enable us to comply with our obligations to advertisers (ie: by displaying their ads to our target audience).
In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: if you win a competition, you may be asked to provide more personal data to confirm your eligibility and provide the prize to you. This data is collected by us or by participating sponsors or sellers of promotions. Please note that you should review the privacy policies of this third party to learn how they use any data they collect.
Business Transfers: In the event that the company or virtually all of our assets are acquired, customer data will be one of the assets transferred to the new owner.
- Protecting our Site and Other Sites: Disclosure of a customer's account and personal data is when such disclosure is required to comply with laws and investigations to enforce laws and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and organizations for a variety of reasons, including fraud protection and credit risk reduction.
Contact Us: You can contact us (Shobbak) (The only choice for when needed by clicking on the Contact Us link available on our website or the support section in our app, or send to our email [email protected]
Finally, any concerns regarding the confidentiality and privacy of data are a matter of utmost importance to us. We hope that this will be achieved through this policy.