Shobbak appreciates your concern about the privacy of your data. This policy has been prepared to help you understand what data we collect from you when you visit our platform and how we treat this data.
Categories of personal/user Data we may process & collect:
Given name(s), preferred name, and pictures (if provided); that will be viewable to users as your account’s name.
Your user name on the platform is public and visible to all users and can be shared publicly.
Contact details: address, telephone number, and email address will be collected to authenticate your account and keep it - and our services - secure, and to help prevent spam, fraud, and abuse.
We also use contact information to enable certain account features (for example, login verification), to send you information about our services, and to personalize our services. If you provide us with your phone number, you agree to receive text messages from Shobbak to that number as your country’s laws allow.
Resume: The user can upload their resume in the profile section of the platform where it will be captured and used whenever the user wants to apply for a job post in the platform. The resume will not be shared with any other parties or job posts without the user’s consent and knowledge.
Device information: We collect your device information such as the authentication key.
Language: We collect language preferences so that when a user chooses the language they prefer to use on the platform, all content will be sent to them using their preferred language.
Email and support: If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.
Financial & payment details:
To make money collection from the user’s wallet in the platform safe and secure, the user must fill out Abshir’s Governmental form with the user’s legal name and Bank details to send the money to the chosen bank account.
An integration with Absher platform decreases fraud & scam cases.
Credit or debit card, and bank account number:
The user may provide us and the third party with payment information, including the credit or debit card number, card expiration date, CVV code, and billing address, to make a payment or other offerings provided as part of our services. If you make a payment or send money using Shobbak features, or services or through an intermediary, we may receive information about your transaction such as its creation date or when a subscription is set to expire or auto-renew.
The user’s purchase history inside the app will be viewed only by the user and no other user nor third party can access this information and the history will be stored in the platform.
Users can contact each other in the in app-chat if the user enabled it. The chat contains any of the following: (text, photos, videos, audio files such as voice notes, or any other music files)
All content will not be accessed by anyone other than Shobbak. No other users can view the user’s private chat.
In-app chat will be captured and not deleted even if the users archived the chat channels.
The chat channel can be permanently deleted when the user deactivates and deletes their account.
To authenticate the user’s account, an email from Shobbak will be sent to the user.
To authenticate the user’s phone number, an OTP Code will be sent via SMS to the user.
Personal data such as phone number and email will be shared with a third party for logistics and delivery reasons only, your information will not be stored with them, but rather temporarily used.
Microphone & Camera:
The microphone can be used in the in-app chat to contact other users, and it will not be accessed otherwise.
The camera can be used in the in-app chat to share photos or videos with other users and also will be used when taking photos or videos while creating an ad on the platform. The Camera will not be used nor accessed in other cases.
Photos and video captured will be stored in the platform and will not be shared with third parties.
We get the location data from signals such as your IP address or device settings
The user’s approximate location will be captured when a user shares an ad in the app.
The user’s precise location will be shared with the logistics/delivery third party only and will not be shared with other users.
The app will track the user’s activity in the app; such as search words in the platform, ads, and the number of opened chats in the platform.
Shobbak is a public platform and any ad that is immediately posted on the platform will be published and visible to everyone on the platform.
Ads that contain illegal or inappropriate content will be rejected from the platform.
Orders sent or received from or to a user will be documented and captured in the platform but not shared with any third party or other users in the platform.
Likes on any post in the app will be captured and documented and not shared with any third party.
Search history will be captured and documented to provide the user a better and improved experience, all data in search history will not be shared with any third parties.
The links that you interact with are kept track of to operate and improve our services. This includes links in emails sent by us or shared through our support section.
We may collect your preferences from your likes, search history, and orders sent to provide you with a better and more customized experience.
When a user creates a business account in the app, information about the business and the owner will be gathered; (business name, email, phone number, activity type, and formal documents required for legal purposes to verify that this is a real business standing to eliminate fraud. Furthermore, the business account can connect their social media accounts - optional)
Data Protection/Encryption in transit:
We implement encryption at transit and encryption at rest to protect user’s data
Shobbak app is a platform that enables users to sell and buy anything. Users and businesses can share their ads in the app to sell products, properties, and/or services. Shobbak may use third parties to increase the number of ads in the Shobbak app.
Our services are not directed to children, and the user may not use our services if they are under the age of 13. The user must also be old enough to consent to the processing of their data in their country (in some countries we may allow a parent or guardian to do so on the child’s behalf).
Account deletion request:
You may ask us to delete or remove your personal Data/Account:
To do so,
- Open the application
- Click on the profile icon on the top right corner of the screen
- Click on “Edit Profile”
- Select “Account Settings” at the bottom of the page
- Click on Delete Account
- You will move to the account deletion explanation page. Click on "I understand that I will delete my account" to proceed
- You will be signed out after that
You have 30 days to restore your account by logging back before it gets permanently deleted.
1. Your ads will be permanently deleted and not viewable by any user.
2. Your orders/offers will no longer be active.
3. All chat channels will be viewable only by the users in the same chat channel.
4. All account data will not be viewable by any user but will be archived by Shobbak.
5. Kindly withdraw all remaining amount in your wallet, after account deletion you will not be able to withdraw any amounts.
If you activate your account, your ads and chat channels will be restored, and you will be able to withdraw any remaining amount in your wallet.
Note: Shobbak will keep chat channels, ads, and orders' data archived for legal reasons but they will not be accessible by any user.
Consent records: records of any consent you may have given, together with the date and time, means of consent, and any related information (e.g. the subject matter of the consent).
Employer details: where you interact with us in your capacity as an employee, the name, address, telephone number, and email address of your employer, to the extent relevant.
Views and opinions: any views and opinions that you choose to send to us.
In processing your personal data in connection with the purposes set out in this notice, we may rely on one or more of the following legal bases, depending on the circumstances:
Consent: We may process your personal data where we have obtained your prior, express consent to the processing (this legal basis is only used concerning entirely voluntary processing – it is not used for processing that is necessary or obligatory in any way);
Contractual necessity: We may process your personal data where the processing is necessary in connection with any contract that you may have with us.
Compliance with applicable law: We may process your personal data as required by applicable law.
Vital interests: We may process your personal data where the processing is necessary to protect the vital interests of any individual.
Legitimate interests: We may process your personal data where we have a legitimate interest in the processing. The balancing test we have conducted in each case is as follows: we have ensured that the processing is lawful, proportionate, and conducted in accordance with the terms of this notice; we have ensured that we have a legitimate business need to perform the processing; and we have ensured that there is no material likelihood of any adverse impact on your interests, fundamental rights, or freedom, as a result of the processing.
· We implement appropriate technical and organizational security measures to protect your personal data. Please ensure that any personal data that you send to us is sent securely.
· We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, and other unlawful or unauthorized forms of processing, in accordance with applicable law.
· Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk, and you are responsible for ensuring that any personal data that you send to us is sent securely.
· Your username in the platform is public and shown to all users, the name of your choosing will be shown to the users and can be shared publicly.
Data accuracy: We take every reasonable step to ensure that your personal data is kept accurate and up-to-date and is erased or rectified if we become aware of inaccuracies.
We take every reasonable step to ensure that:
Your personal data that we process is accurate and, where necessary, kept up to date; and
any of your personal data that we process that are inaccurate (having regard to the purposes for which they are processed) are erased or rectified without delay.
From time to time, we may ask you to confirm the accuracy of your personal data.
We take every reasonable step to limit the volume of your personal data that we process to what is reasonably necessary in connection with the purposes set out in this notice.
We take every reasonable step to ensure that your personal data is only retained for as long as it is needed in connection with lawful purposes and is only processed for the minimum period necessary for the purposes set out in this notice. The criteria for determining the duration for which we will retain your personal data are as follows:
Cookies and similar technologies (on our website):
We may process your personal data by placing or reading Cookies and similar technologies.
We may process your personal data to contact you via email, telephone, direct mail, or other communication methods to provide you with information regarding services that may be of interest to you. You may unsubscribe for free at any time.
If we provide services to you, we may send you information regarding our services, upcoming promotions, and other information that may be of interest to you, using the contact details that you have provided us and are always in compliance with applicable law.
You may unsubscribe from our promotional email list at any time by simply clicking on the unsubscribe link included in every promotional email we send. After you unsubscribe, we will not send you further promotional emails, but we may continue to contact you to the extent necessary for any services you have requested.
Browsing: Only the data provided by you will be used with your knowledge.
- Internet Protocol (IP) address: The host server automatically - as in any other site - records your Internet Protocol (IP) address, the date and time of the visit, the type of Internet browser you are using, and the URL of any of the Internet sites that refer you to this web site.
- Links to other sites on the Internet: Our site may contain links to other sites on the Internet. We are not responsible for those sites; you can view the privacy policies and contents of those sites that are accessed through any link within this site.
- The data necessary to carry out the transactions requested by you. When any user’s data is needed, we will ask you to provide it with your approval. This information will assist us in contacting you and carrying out your requests wherever possible. The data provided by you will never be sold to any third party to market it for their benefit without your prior written consent unless this is done on the basis that it is part of collective data used for statistical purposes and research without including any data that may be used to identify you.
When you contact us, the data provided by you is treated confidentially. The forms that are submitted directly on the network require the provision of data that will help us in improving the site. The data provided by you will be used to respond to all your inquiries, comments, or requests by this site or any of its affiliate sites.
Other parties: To provide our services, we may cooperate with other affiliated companies or non-affiliated service providers (such as logistics companies to deliver products to you, marketing companies, payment processors for online transactions, etc.). These companies may store data in a digital wallet to carry out your transactions so that your use of our services is more efficient.
We make sure that companies do not use the data for other purposes. By using the Site feature, you consent to the transfer, storage, use, and disclosure of data between affiliated and non-affiliated service providers wherever they are located. These companies are tightly committed to respecting data privacy.
Marketing and promotions: The data may be used to provide you with information about goods and services that may be of interest to you as well as to enhance your experience in browsing and using the Site, service messages, new features and improvements, special offers, and events. We may communicate with you through several channels, including but not limited to emails, web notifications, postings, phone calls, and application messages.
We may allow third parties to use your data: We may provide data to advertisers to help them reach our target audience and to enable us to comply with our obligations to advertisers (e.g. by displaying their ads to our target audience).
In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: if you win a competition, you may be asked to provide more personal data to confirm your eligibility and provide the prize to you. This data is collected by us or by participating sponsors or sellers of promotions. Please note that you should review the privacy policies of this third party to learn how they use any data they collect.
Business Transfers: In the event that the company or virtually all of our assets are acquired, customer data will be one of the assets transferred to the new owner.
Protecting our Site and Other Sites: Disclosure of a customer's account and personal data is when such disclosure is required to comply with laws and investigations to enforce laws and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and organizations for a variety of reasons, including fraud protection and credit risk reduction.
You can contact us (Shobbak) (The Only Choice for Trading and Marketing) when needed by clicking on the Contact Us link on our website or the support section in our app, or emailing us at [email protected]
Finally, any concerns regarding the confidentiality and privacy of data are a matter of utmost importance to us and we hope that this will be achieved through this policy.